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Frequently Asked Questions
What is One-to-One coaching?
We regularly provide one-to-one coaching (mainly for College students) in:
     • Public speaking & business presenting
     • Communication skills
     • Vocal skills
     • Elocution and accent softening
     • Non verbal communication
     • Body language awareness
     • Interview technique
     • Interpersonal skills.

I’d like to train a large group of people. Can we do that?
We’re pretty strict about the size of the groups we’ll train in a single day session. We don’t recommend more than 25. Larger groups need to be split into smaller classes.

What does my organization need to provide?
A Large training room with a dias and enough chairs and AV equipment:
Room should be large enough for the entire group and equipped with flip charts and L visual aid projection equipment the participant will need. (LCD, overhead projector, etc.).

We provide the course material.
Although we will work with you to find an appropriate training location, the logistics of the location, meals and transportation coordination rest with you.

Why do you use three instructors?
Because the personal consultation provided by the second instructor is incredibly valuable. Think of it this way, our workshops combine (1) the benefits of group training—practice with real-life presentations, feedback from peers, personal recommendations from an instructor—and (2) the benefits of 1-1 coaching—private tape review, in-depth discussion of the individual concerns, reinforcement of good habits, and help focusing on key development issues.

Would you consider a format other than two consecutive days?
Yes. Two consecutive days reduces the potential hazard of loosing the momentum and focus. However, we have successfully managed this approach in the past while conducting consecutive Sundays.

How much prep work is involved for the participants?
Nil. We always provide an overview of the class and its goals. We expect them like a wet clay, so that they can be moulded easily to a change in their thinking.

I have a mixed group. Some people are much more experienced and effective than others… can they attend the same class?
Mixed groups are fine. Training is highly individual and everyone gets equal time and attention. So regardless of where they are when they come in, our workshops take people to their next level of effectiveness. We would also use the experience of the well experienced to shape up the new ones.

Do you recommend putting people at different levels within our organization in the same class?
It depends on the culture of your organization and the individuals involved. WE do not think it is hindrance, so far the higher group do not get bored with the basics we teach to the lower group. Moreover in many places it has helped the organisation as the managerial cadre gets to understand the requirements of lower levels, since they open out in the class.

I get extremely nervous before and during my presentations.
Nervousness is common, so long you take it as stepping stone for success. Then it doesn’t make the discomfort but brings a good experience. The better the command over the language and the vocabulary, the lesser the nervousness. Our training offers (1) objective insight into your physical and vocal reactions to nervousness and (2) specific techniques that will help you manage—and benefit from—its effects. There are no one-size-fits-all solutions, but we can help you develop key skills that will work for you.

I’ve been told I gesture too much. What can I do to control my hands?
We hear this very often. Your goal should be to gesture at a level that is comfortable and natural for you. Always try to be you and not to copy other. Whether you gesture more or less than someone else doesn’t matter. Fidgeting, on the other hand, can be a problem.

My presentations are boring. I’ve actually seen people nodding off while I’m speaking.
It could be your delivery is a little lifeless. Or, maybe you didn’t take your audience’s perspective adequately into account when you put the presentation together. Maybe you’re a little long-winded. Dull presentations can be the result of a lot of things. nmcQC’s Presentation Techniques Coursecan help you assess the situation and find solutions for the problem. But remember, while it’s certainly your responsibility to make things interesting, there is nothing you can do to guarantee success with everyone. Even excellent speakers seem dull to some people some of the time. Accepting this fact will help you forget about the guy snoozing in the corner and focus on the rest of the people in the room.

I am presenting to the executive board and all they want is the bottom line.
The best thing to do is to give your audience only what they want and need. Streamline your presentation so that it focuses on information and recommendations that will help the execs make the decisions they need to make. Avoid the temptation to treat your presentation as you would a detailed report. Unfortunately, streamlining won’t feel comfortable. You’ll feel like you’re only doing half your job, but nmcQC can help you get comfortable with saying less—and your audience will really appreciate it.

I am a technical person delivering presentations to prospective clients and I present with a sales person. How do I make the adjustment?
First, carefully define your role with the others involved in the sales process. What’s your goal? What do you bring to the process? Then adapt the information you present to meet these goals. No matter how technical or non-technical your audience, you’ll need to focus on benefits over features. Most important, you and the sales person need to look like a solid, helpful, friendly team. Best thing to do is to give your audience only what they want and need.

If I could just have enough time to prepare I know I’d do fine.
nmcQC Communication can help you with a fast, effective way to organize your presentations. Preparation alone, however, can never guarantee success. Many people prepare and practice their presentations to the point of paralysis. What’s important is flexibility. Once you’ve built a solid framework for your presentation, you need to deliver it spontaneously. We can help you get comfortable with this process.

I need a quick effective way to get my presentations started.
nmcQC communication can provide you with a set of four flexible, effective organizational strategies that should work for every situation you face. (Persuasive, Problem Solving, Motivating Interest, Requests for Information).

I spend very little time on preparation and usually just wing it.
Does it work? If it does, if you’re able to stay on track, be responsive to your listeners, keep them interested and get the job done, then good for you. You’re lucky to have developed this skill. On the other hand, if winging it isn’t working, or if you need to adapt to more formal settings, nmcQC can help you present a more structured presentation without losing the spontaneity you’re comfortable with.

I know I read from my slides too much.
This is a common problem and there are conflicting ideas about how to solve it. Some people say that you should never look at the screen while you’re speaking. Others recommend looking at the screen on your laptop so that you never turn your back on your audience. Another idea is to use a laser pointer so that you can position yourself away from the screen. At the risk of adding even more confusion over this issue, we generally reject these solutions. While these rules might work for some people, they certainly don’t work for everyone. And they can often make a bad situation worse. Your job is to direct the audience’s attention toward the visual when you want them to look at it and away from it when you don’t. It’s as simple--and as difficult--as that. We’ll help you find techniques to make the process effective for your audience and comfortable for you.

I know my slides are too detailed, but I don’t have a choice. I have to use the slides I’m given.
This is a common problem. Your boss, your company’s legal department, someone with the authority to do so mandates that you have to use slides you don’t like. Maybe even a whole deck of slides you don’t like. This isn’t a perfect situation, but there are ways to manage it. The most important thing you need to do is focus on your message and your audience, not letting the slides themselves overwhelm you. Then figure out how the slides can be used to help you make your point. Although you may resent the fact that you have to use them, we’ve seen a lot of presenters use mandatory slides very well.

I ask people to hold their questions till the end of my presentation, but they interrupt me anyway. What should I do?
The short answer to this question is that you should get more comfortable handling interruptions. If there is a very good reason for you to go through your presentation without interruption (and “That’s the way I like to do it” is not good enough), you should explain the reason to your audience then politely adhere to the no-interruption rule. A better way to handle a lively audience, however, is to learn to manage the give and take of interruptions without losing control of the presentation. One technique that will help is to offer the short answer to the question when it is asked then tell your audience you’ll provide more detail later on or after the presentation.

How can I handle really hostile, negative people?
Listen to them. Before you say anything, before you think about saying anything, stop and listen. There are a lot of facilitation techniques we experiment with that will help you manage emotional people, but none of them works if you haven’t listened well.

Whenever I try to lead a discussion, it goes nowhere. No one wants to participate.
There are two basic issues involved here. First, make sure that the audience knows what you’re after. Have you set a goal for the discussion? Do they know why you’re asking them to participate? What’s the benefit for them? Second, listen patiently. Do you look and sound like someone who is genuinely interested in what the group has to say (or are you just fishing for the “right” response)? There are a lot of other techniques we can practice, but they all require these two basics.

I often lose control of discussions.
There are several techniques you can use to manage discussions effectively. First, be sure you’re not discouraging discussion prematurely (a common reaction to free-wheeling groups). When you’re sure the discussion has gone on long enough, take control by summarizing or charting data, finding connections between various points of view, reminding the group of its goals and delaying issues that are not directly related to them. Group facilitation is a subtle skill. Managing it requires insight into your style and strengths as a presenter and discussion leader.

English is not my native language. What can I do to make sure American audiences understand me?
Videotaping will build your confidence. Most non-native English speakers communicate more clearly than they think. A few delivery techniques (volume, pausing, eye contact, vocal enthusiasm) will help you come across more effectively. Turpin can also help you organize your presentation for American audiences. For example, you may find that your recommendations need to be communicated more directly since Americans are comfortable with assertive, specific presentations.

I speak to non-native English speakers. What should I do to adapt to their needs?
You need to be sensitive not only to the language differences between you and your audience, but the cultural differences as well. Videotaping will help you develop the delivery skills for the former. To deal successfully with cultural issues, Turpin can provide insight into specific cultures and give you practice adapting your presentation to their needs and perspective.

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